Forum Discussion
How to remove one drive link
I have a user who were using One Drive and their account was removed and recreated with same SMTP\UPN name, now when he logged in with new account, he found 2 different link for One Drive.
I tried to uninstall \ remove old One Drive for Business link but it did not work and still showing 2 different One Drive link.
How could we achieve to remove old One Drive for Business link from end user PC??
Does user's new OneDrive show up correctly when accessed from an internet browser and when you check from "SharePoint Admin Center > User Profiles"?
To make sure that it's a client specific issue, first test things out by configuring their OneDrive on another PC. Then to fix it in their own client, you can:
- Unlink both accounts: https://support.office.com/en-us/article/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0
- Reset OneDrive: https://support.office.com/en-us/article/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c
- Remove all OneDrive-related credentials from Credential Manager: https://support.microsoft.com/en-us/help/4026814/windows-accessing-credential-manager
Burak_Varol Yes, I checked user profile and files are here which should be not sure why other link also visible to their PC user profile. i tried to un-install but it seems not be working.
