Forum Discussion
How to remove one drive link
I have a user who were using One Drive and their account was removed and recreated with same SMTP\UPN name, now when he logged in with new account, he found 2 different link for One Drive.
I tried to uninstall \ remove old One Drive for Business link but it did not work and still showing 2 different One Drive link.
How could we achieve to remove old One Drive for Business link from end user PC??
2 Replies
Does user's new OneDrive show up correctly when accessed from an internet browser and when you check from "SharePoint Admin Center > User Profiles"?
To make sure that it's a client specific issue, first test things out by configuring their OneDrive on another PC. Then to fix it in their own client, you can:
- Unlink both accounts: https://support.office.com/en-us/article/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0
- Reset OneDrive: https://support.office.com/en-us/article/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c
- Remove all OneDrive-related credentials from Credential Manager: https://support.microsoft.com/en-us/help/4026814/windows-accessing-credential-manager
Burak_Varol Yes, I checked user profile and files are here which should be not sure why other link also visible to their PC user profile. i tried to un-install but it seems not be working.
