Forum Discussion
How-To add a shared mailbox to the From dropdown?
"Click From in the message, and change to the shared email address. If you don't see your shared email address, choose Other email address and then type in the shared email address."
so it's not in the dropdown and one needs to type the address every time...
After that it will appear in the drop-down list.
Also have a look at RightFrom add-in: https://www.ivasoft.com/rightfrom.shtml.
- GraniteStateColinOct 20, 2022Iron Contributor
Victor_Ivanidze, this is only true if you have a single Exchange connection. With only one server, selections from the "Other Email Address..." selection generally (not always) do stay in the From drop-down. However, once you add a second server, then future selections from the Other Email Address never add to the drop-down. Is there a way to force them to "stick" and appear in the drop-down in the future?
In this case, you can see 3 servers above the block horizontal line in the drop-down plus 3 additional From options below that line. It is impossible, as far as I can tell so far, to add any more now because there is more than 1 server in the top block:
I have tried searching the Registry and "%localdata%\Microsoft\Outlook" but have not been able to find where these values in the drop-down list are stored to add to it.
The only work-around I know of is to delete the Outlook profile, add the first server, use all the From addresses so they populate the drop-down list, then and only then, add the other servers. BUT, this won't help if you need to add From addresses from multiple host servers.
- Victor_IvanidzeOct 20, 2022Bronze ContributorHi Colin,
what happens if you hit Other Email Address... and type the address? Will it exist in the list?
- NicoRotaryCHAug 25, 2021Copper Contributor
Victor_Ivanidze I would have assumed the same but it doesn't seem to work. I'll have a look at the addin, thank you!