Forum Discussion
Help! I cannot access my Microsoft 365 business account
PSA: Sign into all your Microsoft accounts now and enable all authentication methods, app, text, phone, and alternate email. Don't let this happen to you:
I am the only administrator and I cannot sign into office.com.
When I sign in, it asks me to enter a number in my Microsoft Authenticator but I do not have Microsoft Authenticator. When I select "sign in another way" it asks me again to use my Authenticator.
I contacted Microsoft and they told me I could restore access at aka.ms/prosupport. However, I cannot use the website because it requires me to sign in.
I opened a ticket using another tenant and they told me to call 800-642-7676. I have been on hold for 3.5 hours now and I do not expect they will take my call or provide any useful support. If they do, I will post back to share what happened.
Does anyone here know another way to restore access to 365 that doesn't require access to 365?
Thank you in advance!
Update: After 5.25 hours on hold, a voice told me, "All support agents are busy. Please try your call at another time. Goodbye." and hung up. The phone number was a dead end. Later, I called other Microsoft numbers and they all led to the same queue, voice prompts, and hold music. I waited at least 1-hour on each attempt for someone to help me and no one did.
Seems the only way is to call Microsoft Support since you are the only admin under your tenant and not able to login admin portal to raise a ticket:
- JaxPlanetBrass Contributor
Thanks for the suggestion but, as I just added above, calling Microsoft is a dead end. I've tried more numbers and they all lead to the same queue with the same prompts, hold music. I must have heard "For faster support please sign into your admin console..." a thousand times now. It's like a knife turning in my gut.
- M365SpecialistBrass ContributorHi JaxPlanet,
Have you resolved the log in issue yet?
I would try using a different device and make sure to install and configure the authenticator app first.
My two cents worth - hope it helps.