Forum Discussion
Group email question
hi there, we have a group email for our support team, the issue that we are trying to solve is that, when we receive an email on that group email, we don't know if any one of the team reply to that...
How many users do you have? I would highly recommend using a real support style solution for this rather than trying to work out of a group or mailbox. You get very bad visibility into your support workload and responses etc. by trying to work out of a mailbox. If you only have a few users, there are many online free helpdesk / support products that offer 3-5 users for free that can accomplish support much better than using a mailbox. Zoho has a 3 free user. Zendesk is very nice package but costs $5 per user but it's a solid product with a great e-mail engine (Forward e-mails to create tickets on behalf of user, e-mail tracking of conversations into ticket etc.) There are many others you can find cloud based that you can just forward your email too. You get some basic reports etc. as well.
We used to have our membership group try to work out of a shared mailbox and it was a nightmare with sync issues etc. We got them into our support system and never looked back.
We used to have our membership group try to work out of a shared mailbox and it was a nightmare with sync issues etc. We got them into our support system and never looked back.
- Fair point Chris_Webb - and it integrates with Microsoft Teams ;D. Yes, for sure if they are willing to take on the PUPM licensing costs
