Forum Discussion

Brass Contributor

Aug 27, 2020

Frequent Outlook 365 crashes after recent update

For the past week or so, Outlook 365 (Version 2007 13029.20344) has been crashing several times a day for me. I think it usually occurs when going in and out of search functionality. I've included an...

office 365

ChristianBergstrom

Silver Contributor

Aug 28, 2020

ajkessel Hi, there's a newer build available for the current channel (I assume you're using) https://docs.microsoft.com/en-us/officeupdates/current-channel#version-2007-august-25 try updating and see if the problem persists.

To force the update you can start PowerShell and use:

Start-Process "C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" -ArgumentList "/update user"

As for log files there's a couple of options. You can use it from within Outlook (Help tab) or the "Enable logging https://support.microsoft.com/en-us/office/what-is-the-enable-logging-troubleshooting-option-0fdc446d-d1d4-42c7-bd73-74ffd4034af5

Or SaRA https://support.microsoft.com/en-us/office/about-the-microsoft-support-and-recovery-assistant-e90bb691-c2a7-4697-a94f-88836856c72f?ui=en-us&rs=en-us&ad=us#/

ajkessel

Brass Contributor

Sep 01, 2020

ChristianBergstrom Thanks. I've upgraded to the newer build and still see occasional crashes. I'm trying to figure out if I can rule out / rule in any add-ons. I don't have a reliable way to replicate the crash so I'm not sure yet if it is linked to an add-on.

When I do have a crash, I haven't found anything useful in the detailed logs enabled per your instructions. The "prof" files appear to just have registry key dumps, and OPMLog.log doesn't show any event corresponding to the crash. There are also a bunch of ETL files -- is that something I can/should look at to try to diagnose cause of crash? If so, how?