Forum Discussion
Feature request fix Remote Assist bypass UAC prompt
I am talking about remote assistance not remote desktop. I think you misunderstand the problem. The issue is why a security group cannot be set (like they allow this on unix machines) to be allowed to remotely assist clients or vendors on a shared screen through the secure desktop prompt in an enterprise environment. Why do I have to take on more risk to be able to effectively resolve issues for clients. Why do I have to pay for a service. Allow this through quick assist or another app that has mfa in front of it. I think it is terrible customer service model to create a product but not offer the resources or access to IT admins to do their job.
idk1613Quick assist has interesting features, but it is too powerful to be put in any hands in my Opinion, Remote Desktop, when safely set-up, is sufficient for me. Beside, 3rd Party Software are so expensive most of the time, that suddenly Microsoft prices on this Matter look legit to me.
- The solution around this is to move to Remote Help with Microsoft Intune. You do not run into any UCA challenges. If you want to use Splashtop, Quick Assist or other Remote Assistance tools you will need to downgrade the security of the UAC security settings which poses the risk of spoofed UAC prompts. The newer version of Quick Assist requires a UAC prompt for future changes. To avoid this risk Remote Help with Microsoft Intune is the best solution for Windows EPs only. Remote Help at this time of this writing is not supported by macOS, iOS, or Android. It would be nice if Microsoft could create a remote assistance tools for all platforms to allow IT teams successful IT remote assistance for service desks but I guess that is too much to ask for a holistic solution. https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help