Forum Discussion
Feature request fix Remote Assist bypass UAC prompt
idk1613you are jealous because you do not know how to be permanently an Admin with Permanent privileges on a Windows Remote Desktop Session. Simple : you add a group in the Active Directory with Full Security Priviledges, and you add this Group Locally on the concerned to the Remote Desktop Users, and The Local administrators list. And you remotely connect with a user Member of this group. Or Like Microsoft you implement a Local SuperUser (Administrator) Account when installing the Computer.
I am talking about remote assistance not remote desktop. I think you misunderstand the problem. The issue is why a security group cannot be set (like they allow this on unix machines) to be allowed to remotely assist clients or vendors on a shared screen through the secure desktop prompt in an enterprise environment. Why do I have to take on more risk to be able to effectively resolve issues for clients. Why do I have to pay for a service. Allow this through quick assist or another app that has mfa in front of it. I think it is terrible customer service model to create a product but not offer the resources or access to IT admins to do their job.
idk1613Quick assist has interesting features, but it is too powerful to be put in any hands in my Opinion, Remote Desktop, when safely set-up, is sufficient for me. Beside, 3rd Party Software are so expensive most of the time, that suddenly Microsoft prices on this Matter look legit to me.
- The solution around this is to move to Remote Help with Microsoft Intune. You do not run into any UCA challenges. If you want to use Splashtop, Quick Assist or other Remote Assistance tools you will need to downgrade the security of the UAC security settings which poses the risk of spoofed UAC prompts. The newer version of Quick Assist requires a UAC prompt for future changes. To avoid this risk Remote Help with Microsoft Intune is the best solution for Windows EPs only. Remote Help at this time of this writing is not supported by macOS, iOS, or Android. It would be nice if Microsoft could create a remote assistance tools for all platforms to allow IT teams successful IT remote assistance for service desks but I guess that is too much to ask for a holistic solution. https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help
idk1613 as you mentioned Quick Assist should work , but you will need some improvement, so please open Feedback Hub and share feedback on how to improve it.
Support for Windows 7 and earlier version of Windows already ended and if you use Windows 8 and Windows 10, you will have Quick Assist and in general Remote Assistance is not general.
