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Frogs88's avatar
Frogs88
Copper Contributor
May 05, 2025

Family member told their subscription has expired but they are on mine, and it hasn't.

I only have one person as a family member on my family 365 subscription and they are showing as an accepted family member, but their computer will not allow them any access to Microsoft 365 products,...
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Allen's avatar
Allen
Icon for Community Manager rankCommunity Manager
May 09, 2025

Hi Frogs88​ ,

Thanks for posting, the Microsoft Tech Community is not a support community you would be better to contact Microsoft support via https://support.microsoft.com

I will move your post to the Microsoft 365 discussion board for better visibility but you would be best to contact support directly.

Allen