Forum Discussion
External users cannot open encrypted email
Hi, I received your test message and whilst I was unable to access it via the Gmail web interface, I was able to open it via Outlook using the AIP viewer. This is going to be the only way that the Gmail users will be able to do this.
As ChristianBergstrom pointed out, the options you are using for encryption are the built-in OME / and older default AIP templates. I would recommend taking a look at updating your labels and policies. Could be a good time to start looking to migrate to Sensitivity Labels from the Security and Compliance Center, as Microsoft are planning to "sunset" the older AIP method in 2021 as per https://techcommunity.microsoft.com/t5/azure-information-protection/announcing-timelines-for-sunsetting-label-management-in-the/ba-p/1226179
But, for the meantime, if you want Gmail accounts to access the encrypted emails, then Outlook and the. AIP viewer is going to be the way.
ashmelburnian I am with you. Microsoft and Google need to work together on this.
I use Gmail. When an outlook user sends me an email I get this.
If I click the message.html attachment I get a new Chrome window with this message.
If I download the message.html and doubleclick/run the file it does nothing different that if I click the file from within Gmail (i.e. it opens a new chrome window/tab) like this.
Now I have to sign in with my Microsoft account to see the message.
My issues is the I'm already signed in to my Microsoft account with "stay signed in checked" so when I get an encrypted message in Gmail just display the freaking message. I'm already signed in to my Microsoft account so stop making me jump through hoops to see the message. Sometimes I get a couple dozen encrypted messages a day and I have to go through the ridiculous process for every single message.