Forum Discussion
exchange online shared mailbox reply to all
You can simply add the mailbox as additional account (File > Add account).
How are you adding/accessing the mailbox?
To reproduce the problem just make an outlook profile with the main mailbox plus a shared mailbox or with another normal mailbox.
The shared mailbox is mapped to outlook automatically when I give it full access and send as permissions as well as another normal mailbox that has been given those privileges.
The problem is that in this configuration both with exchange online and with exchange on premises, if you reply all from an email received on the shared mailbox, the address of the shared mailbox is also added.
Searching the internet I found several users complaining about this behavior and there seems to be no solution.
These are the posts I found where this behavior is reported:
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10-mso_o365b/outlook-2016-for-o365-shared-mailboxes-selecting/e314a1b3-355f-47ff-8ead-bf8277f4743c
https://www.reddit.com/r/sysadmin/comments/f27r5o/shared_mailbox_reply_all_adding_the_shared/
I tried on different exchanges on premises on different online exchanges and the behavior is always the same.
However, such behavior seems absurd to me.
Some idea?
Is this behavior normal?
Thank you
Greetings
You can simply add the mailbox as additional account (File > Add account).
OK thanks
This is possible with normal mailboxes but not with shared mailboxes.
So I imagine that it is not possible to delete from the reply to all of a shared mailbox the fact that it is added as a recipient automatically.It's possible with any type of mailbox as long as you have Full Access permissions on it. Just enter *your* credentials when prompted.