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Roy Ferguson's avatar
Roy Ferguson
Copper Contributor
Mar 10, 2017
Solved

Excel Documents won't open from email

When I click on an excel file in my email, it opens Excel but will not pull up the document.  The excel workplace is blank.  If I click on the document and choose save instead of open, I then have to close the blank excel application, start excel from the desktop and open the file from wherever it was saved.

This is a windows 10 notebook with excel 16. 

Incidently, this is the only computer I have that does this.  All other installations pull the document up directly from email.  Any ideas?

    • Roy Ferguson's avatar
      Roy Ferguson
      Copper Contributor
      Thank you. I found a Microsoft article on repairing Office and am doing it now.
      • Guy Johnson's avatar
        Guy Johnson
        Iron Contributor

        We have found that just signing out of Office and then back in fixes the issue.

    • Roy Ferguson's avatar
      Roy Ferguson
      Copper Contributor

      Thanks,  What is the procedure for repairing my office install?

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