Forum Discussion
Escalating issues with 365
Hi. I have an open ticket that has been running for over 3 weeks. The agent keeps sending to the back room but then forwards instructions to me that I think are intended for him. I have asked him 3 ti...
Hi,
In the e-mails sent from the support agent it usually says "please do not ​hesitate to contact me or my manager" and an e-mail address to the manager in the bottom. Try to contact that person.
You could also start a new case.
- Hi. Unfortunately this agent does not include this information. Looks like I will need to open a new case sadly. I would like to make a complaint at some point if anyone know how?
