Forum Discussion
Error: Exchange: An unknown error has occurred. Refer to correlation ID:
Error: Exchange: An unknown error has occurred. Refer to correlation ID:
Exchange license if off, only pro plus license is assigned, user is synced from Local AD.
any known issue or fix?
thanks
Well you have your answer then. Removing the license of any user that's on hold is not supported, moreover it's a violation of the terms of use. Either remove the hold before removing the license, or delete the user while he's on hold, making it effectively an inactive mailbox.
10 Replies
Get the actual error message from PowerShell, either via the Exchange cmdlets or via MSOL:
Get-MsolUser -HasErrorsOnly | fl DisplayName,UserPrincipalName,@{Name="Error";Expression={($_.errors[0].ErrorDetail.objecterrors.errorrecord.ErrorDescription)}}- Hello, your advice helped me to find out the reason why HiddenFromAddressListsEnabled is not synced from EOP. EOL trying to create an archive Mailbox with ArchiveGuid already used for another object. I found the exact error "The value "xxxxxxxx-xxxxx-xxxxxxxxxxxxxxxxxx" of property ArchiveGuid is used by another recipient object " by Correlation ID and then the solution was simple - I turned off the archive and sync started working. Thank you a lot, regards JR
VasilMichev Thank you, I ran the command and was able to see clearly where the issue was. Life saver!!
hi vasil, got this:
Error : Exchange can't disable the mailbox "APCPR04A123.prod.outlook.com/Microsoft Exchange Hosted Organizations/contoso.onmicrosoft.com/JUANDELACRUZ" because it is on litigation hold.Well you have your answer then. Removing the license of any user that's on hold is not supported, moreover it's a violation of the terms of use. Either remove the hold before removing the license, or delete the user while he's on hold, making it effectively an inactive mailbox.
