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Marvin Oco's avatar
Marvin Oco
Iron Contributor
May 08, 2019
Solved

Error: Exchange: An unknown error has occurred. Refer to correlation ID:

Error: Exchange: An unknown error has occurred. Refer to correlation ID:

 

Exchange license if off, only pro plus license is assigned, user is synced from Local AD.

 

any known issue or fix?

 

thanks

 

 

  • Well you have your answer then. Removing the license of any user that's on hold is not supported, moreover it's a violation of the terms of use. Either remove the hold before removing the license, or delete the user while he's on hold, making it effectively an inactive mailbox.

11 Replies

  • Get the actual error message from PowerShell, either via the Exchange cmdlets or via MSOL:

     

    Get-MsolUser -HasErrorsOnly | fl DisplayName,UserPrincipalName,@{Name="Error";Expression={($_.errors[0].ErrorDetail.objecterrors.errorrecord.ErrorDescription)}}
    • Muthu_kumar20's avatar
      Muthu_kumar20
      Copper Contributor

      Thanks  for the  Note.  But now MSOL  were depreceated now  how  we  can  check it ?

       

    • Jan_Richter's avatar
      Jan_Richter
      Copper Contributor
      Hello, your advice helped me to find out the reason why HiddenFromAddressListsEnabled is not synced from EOP. EOL trying to create an archive Mailbox with ArchiveGuid already used for another object. I found the exact error "The value "xxxxxxxx-xxxxx-xxxxxxxxxxxxxxxxxx" of property ArchiveGuid is used by another recipient object " by Correlation ID and then the solution was simple - I turned off the archive and sync started working. Thank you a lot, regards JR
    • TebogoLesh's avatar
      TebogoLesh
      Copper Contributor

      VasilMichev Thank you, I ran the command and was able to see clearly where the issue was. Life saver!!

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