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ChrisH770's avatar
ChrisH770
Copper Contributor
Jul 24, 2020

Emails Vanished

Using Office 365, Outlook, IMAP emails: Today, 24 July,, all the emails received or sent between 27 June and 23 July afternoon have vanished from the two email accounts on both my desktop and mobile....
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harveer singh's avatar
harveer singh
Steel Contributor
Jul 24, 2020

Hey ChrisH770 ,

 

If you are curious to know how it happened the only option you have is to get a ticket opened with Microsoft, they can run a deletion report on your mailbox and can tell you what client (mobile/Desktop)  was used to delete the emails, though Microsoft wont share the report with you due to compliance reasons but they can surely tell if the emails were deleted via a client or if office 365 system deleted it due to any retention policies etc.

As far as recovering the email is concerned, check recoverable items in outlook, the emails should be present there. If you cant find them in recoverable items even, you can also run a ediscovery search with date filters to export a PST. Once you have the PST you can import it back again via outlook.

Ediscovery in office 365: https://docs.microsoft.com/en-us/microsoft-365/compliance/content-search?view=o365-worldwide

 

Thanks