Forum Discussion
emails going to junk folders
my customer service dept reported that quite a number of valid emails are going to the junk folders for the past 2 days resulting in them missing emails from customers. how do i prevent this from h...
we do have advanced threat protection.
some are normal emails that end up in the junk folders
What do you mean by "Normal"? do they have links or attachments?
Could they be marked as spoof?
Have a look for the sender under anti-spam > spoof intelligence
Track the message and look at the headers to see if it has been marked
normal as in legitimate emails sent to customer service dept from customers.
where is this anti-spam > spoof intelligence ?
is it under exchange admin centre
Its in the Security & Compliance Centre > Threat Management > Policy
- there is nothing in my spoof intelligence to show.
i have even create rules to move emails for that user to Inbox, but still ends up in junk folder.
its driving my user crazy.