Forum Discussion
Emails going to junk folder
jamesvdmI think the prescribed method with O365/Outlook 2016 is to "train" the AI by dragging the email from the junk mail folder back to your inbox. You may have to do it a couple of times but shortly Outlook will learn that emails from respective senders are not junk mail and they will be routed to the proper folders.
Good luck.
MN
One if the problems with training outlook, or adding senders to a safe list, is that it requires regular attention to the Junk folder. which rather defeats the purpose of automatic filtering. As an example (I'm in the UK) I had an email confirmation today regarding a driver's licence change from dvla.gov.uk which was identified as junk. Eventually when the email did not arrive in my inbox I realized what had happened and retrieved it. It seems to me that any automated method will produce false results when dealing with occasional emails from legitimate sources. As it does not seem possible to turn off junk filtering I did the brute force solution of writing a rule to send all mails to the Inbox without any further processing. Will this work, who knows? luckily I don't get enough junk mail to worry about it.