Forum Discussion
emails from same company classified as junk
one of my users reported that emails from a certain colleague always goes to junk folder. as a result, they missed out on her emails as it did not appear in the inbox. they only realized this later...
how do i interpret the message analyzer results?
what do i look out for?
actually we found a simple solution to the issue by changing the display name of the sender.
the sender display name is currently SHI NI, when we changed to NG SHI Ni, the emails does not goes to junk folder but the user insist on using SHI NI as her display name.
You should compare Message Analyzer results with a non-spam message to find differences what could be reason for marking it spam.
If changing the name works, maybe the name is always marked as spam by Microsoft. What if SHI NI sends email to someone else?
- the junk only happens to one particular email recipent.
how do i prevent Microsoft from marking it as spam- Hello, on the user who receive email spam from his colleague, does he sync email on smartphone like ANDROID...if yes, on this smartphone, please check spam rule...this rule his created by android (bad action of the user like drag and drop). delete this rule….it will be ok.
byewe have checked user smartphone b4
- You can report false positive messages to MS https://technet.microsoft.com/en-us/library/jj200769(v=exchg.150).aspx or open a support ticket.
how do i open a support ticket with O365 ?
