Forum Discussion
emails from same company classified as junk
one of my users reported that emails from a certain colleague always goes to junk folder. as a result, they missed out on her emails as it did not appear in the inbox. they only realized this later...
Are you using EOP without ATP (E5 or add-on)? However, review your EOP configuration in the tenant: https://support.office.com/en-us/article/prevent-email-from-being-marked-as-spam-in-eop-and-office-365-74aaade0-efc0-46ac-b949-f2d1d59256fa?ui=en-US&rs=en-US&ad=US
There are some ways to prevent emails marked as spam/bulk.
And have a look at the EXO service incident from last week in your Office 365 admin portal: EX135575 - Email is being marked incorrectly as a phishing scam
- we are using E1 with ATP add-on
we tried all the methods recommended like spam filters, connections filters but still the user email ends up in junk folder.
https://support.office.com/en-us/article/prevent-email-from-being-marked-as-spam-in-eop-and-office-365-74aaade0-efc0-46ac-b949-f2d1d59256fa
