Forum Discussion
Email read receipt
Can you be a bit more specific here? Am I right to assume that you are sending some messages to Group mailbox and requesting read receipts for them, and you want some sort of report around this?
Yeah, not aware of any way to do this, sorry.
What's the logic and intent behind such a request? I cannot understand why management would be interested in this data, if it was available.
- This is to show how efficient of the email that send by Group Communication. People tend to ignore some of the email. With this data we would know whether is it really useful to send this kind of email? With this kind of data, you could understand your employee more. Especially some of the employee receive email and they say they didn't receive, but from the data we could find whether this staff didn't receive such email or didn't read such email. This is for Company Operation Improvement purposes.
Unfortunately, Groups do not maintain per-user read status, so it's hard to track which user has actually looked at a message. Even if you embed the Tracking option in a message sent to Group, it might not have the desired effect, considering not every member of the Group is also a Subscriber. And even then, we have to tools to summarize the tracking replies across multiple mailboxes.
