Forum Discussion
email filtered as spam
one of my user ecountered email sent to him from customers that is filtered as spam and deleted.
how do i undelete it or prevent from being classify as spam ?
You seem to have a policy that specifically chooses to delete spam messages, so you might want to take a look at the policy settings and update them as necessary.
- Hi GV IT,
At a personal level, which sounds like what is happening here you can add the email to the safe senders list
https://support.office.com/en-us/article/block-or-allow-junk-email-settings-48c9f6f7-2309-4f95-9a4d-de987e880e46?ocmsassetID=HA102908351&CorrelationId=88c2bd09-7aca-4cd7-98e6-61b9abd5055a&ui=en-US&rs=en-US&ad=US
They may also have an inbox rule that is causing it.
At an organisational level if it happens to multiple users you can also whitelist the email/domain on the allow list
https://docs.microsoft.com/en-us/office365/securitycompliance/configure-your-spam-filter-policies
In terms of recovery try deleted items folder in the mailbox first and if not there try recover deleted items in OWA
https://docs.microsoft.com/en-us/office365/enterprise/recover-deleted-items-in-a-mailbox
If you have a journaling solution such as Global Relay you may be able to restore back from that
Hope that answers your questions
Best, Chris - his colleague was able to received the same email.
he is the only one being received as spam
