Forum Discussion
Email Dellay for 3 hours
Hi all, i have on-prem smtp relay server and connect to Symantec email gateway; now everyday i have user complaint the bulk mail delay for up to 3 hours. May i know in this example, the delay is from "FROM" or "TO" ? TQ
Hi Maxis,
Please provide more concrete information about your setup and emailflow.
Troubleshooting action plan:
- Check your smtp relay server logs
- Check your Symantec email gateway logs
- Check the Exchange Online logs (admin.exchange.microsoft.com > Mail flow > Message trace > Search > Message events)
Also note these Exchange Online limits:
https://learn.microsoft.com/en-us/office365/servicedescriptions/exchange-online-service-description/exchange-online-limits- hi, the EOP is not applicalbe here as the application forward the email > on-prem bulk mail server > on-prem Symantec Mail Gateway > External .
honestly, i cant find any relevant logs in smtp relay server. Symantec gateway logs i have to ask other team.
