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smb985's avatar
smb985
Copper Contributor
Jan 17, 2025
Solved

Email Approval

I am the admin for Office365. I have one employee who gets an email from outside the agency that comes to me for approval. This address has been whitelisted. I have checked the employees settings. I ...
  • VasilMichev's avatar
    VasilMichev
    Jan 18, 2025

    In that case it looks like you have a mail flow rule set to moderate messages sent to said employee. You can find those under the Exchange Admin Center > Mail flow. Alternatively, run a (detailed) message trace, it will show you which mail flow rules (if any) acted on the messages.

    In case I'm wrong here and you don't have such rule, best post a screenshot of the message.

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