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VirtualTech's avatar
VirtualTech
Brass Contributor
May 13, 2022

E3 license removed but mailbox still receives mail.

Hi

 

Issue: E3 license removed but mailbox still receives mail.

 

I was wondering if anyone knows why this happens? 

 

Solution: Remove the proxy addresses from on-premise AD account

Env: On-premise AD, Hybrid syncing to Azure AD. 

 

exchange

1 Reply

  • mr_w1nst0n's avatar
    mr_w1nst0n
    Iron Contributor
    May 13, 2022

    VirtualTech 

     

    quick question: when you say "mailbox still receives mail" do you mean:

    1. The user is still capable to access his/her mailbox via OWA/Outlook client and send/receive email
    2. You see inbound mails coming into the target user mailbox

    If point 1 is the case then is very weird

    If you refer to point 2 then I guess is the expected behavior. 

    If not mistaken, when you remove a user's license, the user mailbox will remain in Exchange Online until it is deleted by an Exchange or M365 admin.

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