Forum Discussion

Erik Spurlin's avatar
Erik Spurlin
Copper Contributor
Jul 20, 2018

Duplicate Accounts

I registered a domain with GoDaddy and signed up for some Office 365 service through GoDaddy.  I didn't like it and ultimately purchased Office 365 Premium without going through GoDaddy.  I also have...
exchange
office 365
Rnishat0786's avatar
Rnishat0786
Iron Contributor
Jul 20, 2018

Hi Erik

 

It seems that you end up creating three tenants with Microsoft. The first one is that you purchased from Go Daddy. Second one is that you directly purchased from Microsoft. And finally your School Account.

 

Now could you let me know if you have verified your domain in any of the tenants. If yes and now you want to register that domain with a different tenant then open a case with Microsoft so that they can help you with it.

 

As far as syncing errors are concerned I would recommend removing the two accounts from your computer that you do not want to use and also uninstalling office Pro Plus and re installing it from the account that you would like to use.

 

You may refer to the article given below for merging your tenants, though I would recommend creating a case with MS for your concern.

 

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_manage/merging-2-office-365-tenants/336f2a6f-7b66-4850-a5e3-3a8372753214

 

 

Thanks

 

Robin Nishad

 

Resources