Forum Discussion
Does Microsoft Support 3rd Party SSO or Not?
We had an issue with the OWA app for Android this morning and contacted support. After several hours of going back and forth with the tech and their manager they said that some tests were run on the...
Yes, I did that when they tried to palm me off on Okta. I fired up my cloud only admin account and reproduced the steps to no avail. The Manager's response was that when we setup SSO with Okta it probably changed cloud only accounts as well! ARGH!
The original tech closed the case without sending me any information on this supposed "misconfiguration" of SSO in the tenant so I'm still at a loss at what that is all about since we've never noticed any issues with SSO.
I've reopened the case and await the call back of yet another tech.
Thanks for listening.
The onus of proof and a positive experience is really on Microsoft, but here are a few things that might help avoid false resolution:
Open an Okta support case and have the support engineers call you at the same time.
Create a trial Enterprise tenant and reproduce the issue in an environment without Okta.
(I am now a member of the Office product marketing org, and I spent the prior 6 years as a Technical Account Manager supporting Office 365...)
Open an Okta support case and have the support engineers call you at the same time.
Create a trial Enterprise tenant and reproduce the issue in an environment without Okta.
(I am now a member of the Office product marketing org, and I spent the prior 6 years as a Technical Account Manager supporting Office 365...)