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jcgonzalezmartin's avatar
jcgonzalezmartin
MVP
Jul 04, 2017
Solved

Do I need Exchange Online so SharePoint Online / ODFB notifications are sent when sharing?

Dear all, Just a question I don't have a clear answer: do I need Exchange Online so SPO / ODFB can send notifications when a file or folder is shared? I'm aware of the changes done by Microsoft last...
sharepoint
  • jcgonzalezmartin's avatar
    jcgonzalezmartin
    Jul 06, 2017
    Thanks Ivan,
    I have already solved this thanks to Microsoft support...basically for scenarios where there is not Exchange Online deployed, if you want your Office 365 users to get notified when a file is shared with them in SPO / ODFB, you have to configure work e-mail field for each user in the SPO user profiles...well, as I say many times, I'm always learning new things in Office 365 :-)....so issue solved
jcgonzalezmartin's avatar
jcgonzalezmartin
MVP
Jul 04, 2017
Well, the reason I'm asking this is because I have just a customer reporting that notifications are not being sent to their inboxes (hosted on another e-mail provider outside of Office 365) when they share a file from SPO. This customer is deploying for now only Project Online, so it's clearly an example where EXO is not being rolled out at first
jcgonzalezmartin's avatar
jcgonzalezmartin
MVP
Jul 05, 2017
An update here: I have been testing this and Salvatore seems to be correct...I have successfully shared documentation with Office 365 users belonging to other tenants so sharing notifications are being sent to them....but same it's not happening when sharing with a Microsoft account or other e-mail account that is not an Office 365 one...so something is not 100 % right. I have opened a support case to see If Microsoft support guys can give me a clue about what's happening
  • StephenRice's avatar
    StephenRice
    Icon for Microsoft rankMicrosoft
    Jul 05, 2017

    Hey all,

     

    Here is how e-mail notifications are supposed to work: If the sharing user has an EXO mailbox, we will (soon) send the mail from the user's mailbox (it will show up in the user's "Sent Items" folder). If the user does not have an EXO mailbox (or does not have the new flight enabled), then the mail comes from no-reply@sharepointonline.com. 

     

    Juan, can you let me know how the support conversation goes? Also, can you also e-mail me at srice@microsoft.com so we can get the product group to help investigate? Thanks!

     

    Stephen Rice

    OneDrive Program Manager II

    • Ivan54's avatar
      Ivan54
      Bronze Contributor
      Jul 06, 2017

       I can confirm that in my tentant (full fr) sharing notifications are sent from the users exo mailbox and appear in the Sent Items folder.

      I remembered a change in the past but wasn't aware it has been rolled out to us. I noticed it since our MX records point onPrem to an spam firewall and the sharing notifications did no longer appear to be incoming, so I assumed there was a bug with the sharing notifications.

      • jcgonzalezmartin's avatar
        jcgonzalezmartin
        MVP
        Jul 06, 2017
        Thanks Ivan,
        I have already solved this thanks to Microsoft support...basically for scenarios where there is not Exchange Online deployed, if you want your Office 365 users to get notified when a file is shared with them in SPO / ODFB, you have to configure work e-mail field for each user in the SPO user profiles...well, as I say many times, I'm always learning new things in Office 365 :-)....so issue solved
    • jcgonzalezmartin's avatar
      jcgonzalezmartin
      MVP
      Jul 05, 2017
      Ey Stephen,
      Thank you very much for the details...some additional details from my side, after some more testing I was able to receive also notifications to Microsoft accounts so I think I have isolated the problem I'm having for this customer: basically I'm not able to share a file stored in SPO / ODFB with any corporate user who is using a corporate account (user@contoso.com) and it's already a user in the tenant....it seems the problem is due to the fact the corporate domain setup is not completed in the tenant, something I cannot do since customer is using an external e-mail service so I cannot add a MX record in the domain configuration....is this expected? By the way, we can continue the conversation by e-mail.

      Thanks!
      • StephenRice's avatar
        StephenRice
        Icon for Microsoft rankMicrosoft
        Jul 05, 2017

        Hi jcgonzalezmartin,

         

        To make sure I'm following correctly: You (Juan@Fabrikam.com) are sharing with me (Stephen@contoso.com) and I am not receving the sharing mails. You believe the issue has to do with MX records for Contoso.com and thus my admin would be responsible for fixing it. Is that correct? 

         

        Thanks!

         

        Stephen Rice

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