Forum Discussion
Do I need Exchange Online so SharePoint Online / ODFB notifications are sent when sharing?
- Thanks Ivan,
I have already solved this thanks to Microsoft support...basically for scenarios where there is not Exchange Online deployed, if you want your Office 365 users to get notified when a file is shared with them in SPO / ODFB, you have to configure work e-mail field for each user in the SPO user profiles...well, as I say many times, I'm always learning new things in Office 365 :-)....so issue solved
Well, I don't know of many tenants that don't use Exchange Online... But there must be some!
As I read the notice, it seemed to me that the change was to personalize the notification to include the user's name instead of no-reply@sharepoint.com... And a user will always have that name (the UPN) even if they don't have an EXO mailbox. Presumably, any message to the UPN will be routed to the email service used by the tenant (not EXO).
- An update here: I have been testing this and Salvatore seems to be correct...I have successfully shared documentation with Office 365 users belonging to other tenants so sharing notifications are being sent to them....but same it's not happening when sharing with a Microsoft account or other e-mail account that is not an Office 365 one...so something is not 100 % right. I have opened a support case to see If Microsoft support guys can give me a clue about what's happening
- StephenRice
Microsoft
Hey all,
Here is how e-mail notifications are supposed to work: If the sharing user has an EXO mailbox, we will (soon) send the mail from the user's mailbox (it will show up in the user's "Sent Items" folder). If the user does not have an EXO mailbox (or does not have the new flight enabled), then the mail comes from no-reply@sharepointonline.com.
Juan, can you let me know how the support conversation goes? Also, can you also e-mail me at srice@microsoft.com so we can get the product group to help investigate? Thanks!
Stephen Rice
OneDrive Program Manager II
I can confirm that in my tentant (full fr) sharing notifications are sent from the users exo mailbox and appear in the Sent Items folder.
I remembered a change in the past but wasn't aware it has been rolled out to us. I noticed it since our MX records point onPrem to an spam firewall and the sharing notifications did no longer appear to be incoming, so I assumed there was a bug with the sharing notifications.
