Disparity in Office 365 home experience

I created a Service Request from the Admin Center in order to get helped.

The MS Support figured out quite rapidly that the disparity on Planner was due to Exchange Online not being setup on our tenant.

For the O365 home disparity I was routed to another team, then another team etc... To finally end-up with a misunderstanding so the support pretended that this was a feature for global admins only... (I'm no global admin on my coprorate tenant, but I was on my test tenant..)

So at the moment I was ready to believe them but then I made a quick test by creating a user on my test tenant with a basic user role.

And turns out I had the search box and the ability to move tiles around on my app launcher.

So both issues (and probably others we are facing day-to-day) are due to Exchange Online not being setup which I had to figure out myself despite having opened multiple service requests at MS.

Overall very good experience with the Planner support team. But really frustrating one with the other teams...

There is definitely room for improvement over there Microsoft...

First step being to get the support staff to know the products they support rather than eagerly try to have the customer close the ticket by any means.

Ben,