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Delivery Failure
Received this failure response after emailing to an address I have successfully mailed to prior to moving to Office 365. I'm not sure if the address was rejected at the recipient's domain, or if Offi...
- Hi Westone,
See article on diagnosing issues for 550 5.4.1
https://support.office.com/en-us/article/fix-email-delivery-issues-for-error-code-550-5-4-1-in-office-365-7dcf7a8b-e00e-49f8-bf8d-74aba79c5a6a
Root cause is usually the recipient in the case of 5.4.1. I would reach out to them after a retry in a few days (and you get a second bounceback) to get them (or their admins) to look into it - 5.4.1 can cover a few issues, it could be a misconfiguration on their end or it could be just a case of needing to whitelist your domain/address which should resolve the issue
Hope that answers your question!
Best, Chris
Hi Westone,
See article on diagnosing issues for 550 5.4.1
https://support.office.com/en-us/article/fix-email-delivery-issues-for-error-code-550-5-4-1-in-office-365-7dcf7a8b-e00e-49f8-bf8d-74aba79c5a6a
Root cause is usually the recipient in the case of 5.4.1. I would reach out to them after a retry in a few days (and you get a second bounceback) to get them (or their admins) to look into it - 5.4.1 can cover a few issues, it could be a misconfiguration on their end or it could be just a case of needing to whitelist your domain/address which should resolve the issue
Hope that answers your question!
Best, Chris
See article on diagnosing issues for 550 5.4.1
https://support.office.com/en-us/article/fix-email-delivery-issues-for-error-code-550-5-4-1-in-office-365-7dcf7a8b-e00e-49f8-bf8d-74aba79c5a6a
Root cause is usually the recipient in the case of 5.4.1. I would reach out to them after a retry in a few days (and you get a second bounceback) to get them (or their admins) to look into it - 5.4.1 can cover a few issues, it could be a misconfiguration on their end or it could be just a case of needing to whitelist your domain/address which should resolve the issue
Hope that answers your question!
Best, Chris