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ChrisNelson1's avatar
ChrisNelson1
Occasional Reader
Jun 10, 2026

Declined meetings in MS Bookings - no notifications

Hi there

 

We're investigating using MS Bookings at our law firm. We have our lawyers set up as "services", and we do not allow clients to book their own meetings.

Our intake team will create a booking that then shows up in the Bookings page calendar, as well as the lawyers personal calendar.

However in testing, we've seen that if the lawyer later declines the meeting, that meeting will be removed from the lawyers' calendar, but nothing is indicated on the Bookings page on that meeting.

Further, a meeting declined notification is not sent to the Page admin.

Am I missing a step here?

Do we have to license the Booking page "user" account in admin center to create a mailbox so it can receive the declines and delegate/share the mailbox so people can read them?

Any help would be appreciated

Thank you!

2 Replies

  • ChrisNelson1's avatar
    ChrisNelson1
    Occasional Reader

    Thanks Kidd_Ip,

    Yes that describes our problem.

    I don't see any solution or mention of this issue in the link you provided though?

  • It does not send notifications to the Booking page admin when a staff member (lawyer) declines a meeting. The appointment is removed from the staff’s personal calendar, but the Bookings calendar does not reflect the decline, and no alert is generated. learn.microsoft.com/en-us/microsoft-365/bookings/customize-booking-page?view=o365-worldwide