Forum Discussion
cursor not placing properly and not highlighting text to edit
MWessel I am having the same issue in Microsoft Word (but I'm using the software that came with the laptop, not the 365 app). It is so frustrating (and maddening) to highlight a word or sentence (in order to cut, paste, or delete) and then NOT have it stay highlighted to execute the task. I can't figure out what the problem is or why it's happening. Having to use the arrow key, delete key, or backspace for everything is ridiculous and such a waste of time. Unfortunately, I didn't see a reply to your call for help - we can't possibly be the only people on the planet having this issue. I hope someone can provide some insight!
Caralina I noticed that the text is not displayed correctly. So when you click (or doubleclick) on a displayed word, some other point gets the click. This point can be about 6 to 10 lines higher than where you clicked. If you scroll all the way up to the top of your document, you will notice that the first few lines are missing. This is clearly an embarrassing bug.
If the above description matches your predicament, one way to force Word to correct the display is to scroll to almost the top of your doc, then use the scroll bar HARD to move all the way up. Smash the scroll bar to the top with all your pent up frustrations. The missing text will appear and your mouse will be synched with the text. It works for me.
The answer provided by the MS guy was so bogus.
What was your work around .. all I have been able to do is save the file, close it and re-open it.
Hi jdlambrick. I haven't found a work around. Occasionally scrolling to the top fixes it but usually need to close file and reopen it. It is clearly a common issue although people describe it slightly differently so thete are multiple threads in techcommunity. Microsoft doesn't seem to have picked up on it.
- SoloPilot, it's Caralina (I don't know how my name will show up after I post this- my log in info never works the same way in Microsoft and constantly have to change passwords etc).
Anyway, I like how you pushed back on your scroll bar and showed it who's boss! You also nailed my predicament - disappearing text, cut and pasting the wrong info, and then it would randomly show up in a different part of my document, and the mouse completely disappearing - that happened quite often. Glad you found a work-around! Happy for you! Made me laugh - thanks for that!
I, too, found a resolution. However, I solved the problem a different way . . . I bought a MacBook and LOVE it. No more Windows/Microsoft problems for me. Except, I was forced to go the 365 subscription route (which I swore I would never do) but so far, no keyboard/highlighting/disappearing mouse issues. Cheers.
