Forum Discussion
Continuous credential pop up for supporteligibility
Hello, I have a particular customer that is getting continuous pop ups for the users to log in with "supporteligibilty". There is identity in their current subscriptions. I though it might be r...
No. And Microsoft Support is working directly with the customer as well. They have tried new Outlook profiles with same result a couple days later and now Support is having them create new Windows profiles. They are unable to determine the root cause. I also took a look at all the backend applications running in Azure AD, but do not see one resembling "supporteligibility".
What worked for us was uninstalling OneDrive / OneDrive for Business and reinstalling. We had to do it 3 times, but it fixed the issue.