Forum Discussion
Alex Melching
May 23, 2018Iron Contributor
Continuous credential pop up for supporteligibility
Hello, I have a particular customer that is getting continuous pop ups for the users to log in with "supporteligibilty". There is identity in their current subscriptions. I though it might be r...
Alex Melching
Jun 01, 2018Iron Contributor
No. And Microsoft Support is working directly with the customer as well. They have tried new Outlook profiles with same result a couple days later and now Support is having them create new Windows profiles. They are unable to determine the root cause. I also took a look at all the backend applications running in Azure AD, but do not see one resembling "supporteligibility".
Landon Roberts
Jun 25, 2018Copper Contributor
What worked for us was uninstalling OneDrive / OneDrive for Business and reinstalling. We had to do it 3 times, but it fixed the issue.