Forum Discussion
Contacts Displaying Issue
Hey Deleted,
Are these contacts local contacts in her outlook?
Contacts she is seeing in delve in O365?
You can verify this pretty easily by seeing if they exist in OWA (outlook for the web). If they do, then that data is stored in O365. It is perhaps being synced up from your AD, or has some incorrect data loaded for the users there).
If it is on the server, and everyone else looks right by hers wrong, you could for an offline address book update by going to the send/receive tab -> send receive groups -> download offline address book
Finally if its not the above, than it is likely her local outlook, and you should be able to manually edit information on a client level to try to resolve the issue. It sounds like you tried that, and its still wrong, so my guess is they are syncing from somewhere (hence the above).
Adam