Forum Discussion
Children associated with some random Family Group and can't be removed
Hi, My daughters laptop was becoming pretty much unusable so I formatted it over the weekend. When connecting it back to her Microsoft account, I then learnt that she was part of some Family Group...
Any success with this? I have the same issue - somehow between creating our family account in 2021 and connecting it to my email account and now, my kids' accounts got moved to some random other outlook.com account that does not seem to exist - you can't log into it on outlook.com as it says the account doesn't exist yet my kids' accounts are stuck to it. The email is a bunch of random characters so it looks to be system generated.