Forum Discussion

Copper Contributor

Feb 19, 2019

Can't remove office 365 licenses

Hi folks! I'm trying to remove mailboxes from users on O365. I disabled ALL licenses on several users. Web portal showing no licenses on them. (Get-MsolUser -UserPrincipalName <username>').license...

office 365

MCortez

Copper Contributor

Mar 09, 2020

Andy_Bonddid you ever resolve this issue? I am having the same problem, users don't have licenses but attempting to remove the mailbox results in an error saying that they do.

Andy_Bond

Copper Contributor

Mar 09, 2020

MCortezI found the issue two months later, it was retention policy, which didn't allow me to remove mailbox. I have disabled the policy and it allowed me to remove the mailbox.