Forum Discussion
Can't remove Office 365 Enterprise E3 licenses
My organization currently has 47 Office 365 Enterprise E3 licenses and only 42 of them are in use. I would like remove unused licenses but can't do it for some reason.
https://admin.microsoft.com/AdminPortal/Home#/licenses shows me that we have 47 valid licenses and 42 of them are assigned. If I go to Active users and count how many licenses are enabled I get also 42.
When I go to https://admin.microsoft.com/AdminPortal/Home#/subscriptions and click Add/Remove licenses and try to lower license count it just keeps telling me that I can't remove any licenses because all of them are in use.
Any ideas how to solve the issue? In older admin panel lowering license count used to work just fine.
- Should be able to change the admin center off the preview and try there, if not, I would recommend reaching out via Support request.
3 Replies
- Should be able to change the admin center off the preview and try there, if not, I would recommend reaching out via Support request.
ChrisWebbTech Thanks man. Switched to old view, tried to remove those 5 licenses and boom it worked like a charm.
Hopefully they fix the issue before the old view is retired.
- Yeah I find myself switching back when dealing with licensing often. Glad it worked!
