Forum Discussion
Can't login to Skype for Business
Can you login OK to OWA and do you see the SfB icon there? Does it work OK? One of the common issues is DNS related, you can work around it by manually configuring SfB:
- Click the Settings icon in the upper-right, Tools, then Options.
- Click Personal, then the Advanced button.
- Enter sipdir.online.lync.com:443 as the Internal and External server under Manual configuration.
- Confirm the changes and log in again.
Additional troubleshooting tips here: https://docs.microsoft.com/en-us/skypeforbusiness/set-up-skype-for-business-online/troubleshooting-sign-in-errors-for-admins
Sorry my late respond .. I had some other issues.
Can you login OK to OWA and do you see the SfB icon there?
I have no problems to login OWA.
I do not see SfB there.
Does it work OK?
I have no icon to enter it.
Click the Settings icon in the upper-right, Tools, then Options.
Sorry, but what Settings you refer to? :(
Do you refer to the cogwheel to left from my profile picture in OWA?
I do not find any Tools related links there :(
There's only Outlook look&feel related settings.
The settings are for the SfB desktop client. If you are not seeing the SfB icon in OWA however, you have other issues than DNS. Are you properly licensed for SfB? Can you see the user in the SfB admin center?
- The new OWA interface also does not have the Skype Icon.
