Forum Discussion
Can't login to Skype for Business
I'm in Office365 OK, but Skype for Business (SfB) does not accept my credentials (either username, password or 'domain' @Innoverkko.com). Same credentials Works fine in Office 365 login. I have ...
Can you login OK to OWA and do you see the SfB icon there? Does it work OK? One of the common issues is DNS related, you can work around it by manually configuring SfB:
- Click the Settings icon in the upper-right, Tools, then Options.
- Click Personal, then the Advanced button.
- Enter sipdir.online.lync.com:443 as the Internal and External server under Manual configuration.
- Confirm the changes and log in again.
Additional troubleshooting tips here: https://docs.microsoft.com/en-us/skypeforbusiness/set-up-skype-for-business-online/troubleshooting-sign-in-errors-for-admins
Also if Vasils ideas don’t work. If it’s there, Try clicking the “delete saved login or local credentials” link. I forget the word. But I’ve seen that thing cache and cause issues.