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GoSkela's avatar
GoSkela
Copper Contributor
Feb 01, 2019

Can't login to Skype for Business

I'm in Office365 OK, but Skype for Business (SfB) does not accept my credentials (either username, password or 'domain' @Innoverkko.com). Same credentials Works fine in Office 365 login.   I have ...
office 365
Skype for Business
VasilMichev's avatar
VasilMichev
MVP
Feb 01, 2019

Can you login OK to OWA and do you see the SfB icon there? Does it work OK? One of the common issues is DNS related, you can work around it by manually configuring SfB:

  1. Click the Settings icon in the upper-right, Tools, then Options.
  2. Click Personal, then the Advanced button.
  3. Enter sipdir.online.lync.com:443 as the Internal and External server under Manual configuration.
  4. Confirm the changes and log in again.

 

Additional troubleshooting tips here: https://docs.microsoft.com/en-us/skypeforbusiness/set-up-skype-for-business-online/troubleshooting-sign-in-errors-for-admins

  • TigerManny's avatar
    TigerManny
    Copper Contributor
    May 01, 2020

    VasilMichev  I was having the same issue. Your fix worked for me. Thanks!

  • GoSkela's avatar
    GoSkela
    Copper Contributor
    Feb 07, 2019

    Sorry my late respond .. I had some other issues.

     

    Can you login OK to OWA and do you see the SfB icon there?

    I have no problems to login OWA.
    I do not see SfB there.

    Does it work OK?

    I have no icon to enter it.

     

    Click the Settings icon in the upper-right, Tools, then Options.

    Sorry, but what Settings you refer to?  :(

    Do you refer to the cogwheel to left from my profile picture in OWA?
    I do not find any Tools related links there :(

    There's only Outlook look&feel related settings.

    • BJL's avatar
      BJL
      Copper Contributor
      Apr 20, 2020

      GoSkela 

       

      There is the Gear Icon and then there is the down arrow next to it. This down arrow is where you will find Tools plus other options. From Tools, the Options referred to in this thread is at the bottom of the fly-out list.

    • VasilMichev's avatar
      VasilMichev
      MVP
      Feb 07, 2019

      The settings are for the SfB desktop client. If you are not seeing the SfB icon in OWA however, you have other issues than DNS. Are you properly licensed for SfB? Can you see the user in the SfB admin center?

      • ChrisWebbTech's avatar
        ChrisWebbTech
        MVP
        Feb 07, 2019
        The new OWA interface also does not have the Skype Icon.
  • ChrisWebbTech's avatar
    ChrisWebbTech
    MVP
    Feb 02, 2019
    Also if Vasils ideas don’t work. If it’s there, Try clicking the “delete saved login or local credentials” link. I forget the word. But I’ve seen that thing cache and cause issues.

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