Forum Discussion
Can't empty deleted items folder - Outlook 2016 / Exchange Online Plan 1
Hi Chris
Thanks for your reply and the suggested article which has certainly given me some useful notes for next time I have a problem
In the end as the mailbox is critical to our business (process incoming mail for a document management system), I logged a support call with Microsoft and a really helpful chap advised it was due to the 14 day retention policy on mailbox not working and used some powershell commands to get it working
So fingers crossed the 60000+ items in deleted items has now started to go down and 99% of my 50Gb used is now 85% so much improved
Thank you for your reply
Hi Chris
Thanks for your reply and the suggested article which has certainly given me some useful notes for next time I have a problem
In the end as the mailbox is critical to our business (process incoming mail for a document management system), I logged a support call with Microsoft and a really helpful chap advised it was due to the 14 day retention policy on mailbox not working and used some powershell commands to get it working
So fingers crossed the 60000+ items in deleted items has now started to go down and 99% of my 50Gb used is now 85% so much improved
Thank you for your reply
Darren Rose Years later, 4 separate support tickets, multiple "I understand the frustration you are feeling" phone calls with support, and this is still an issue. Nothing works. I am, to be honest, dumbfounded by the simplicity of this request and the inability of the Great Monopoly Microsoft to comply with a simple "select," and "delete" command that would enable the removal of the trash and recoverable data.
jimbarrgpboston I completely agree, had the issue again recently and still such a pain, as you say it is not exactly a difficult request is it..