Forum Discussion
cannot add account in outlook in office365
I want to add an account in outlook 365.
However, an error message was prompted saying that my security certificate was expired.
What should I do?
I would suggest that you try to use the tool here in setting up your account:
Might be helpful if you take a screenshot of the error message and post it here. Another thing is if your email address domain is used as a website as well, verify if the certificate of the website is still valid.
A long time ago my Microsoft Account was a Google email address: xx@gmail.com . Then I created xx@outlook.com account with the previous address as backup. I recently removed Gmail address as secondary. However now Outlook Microsoft 365, when I added xx@gmail.com as Gmail account, adding xx@outlook.com does nothing - no error - it seems outlook account is still recognized as gmail one through my old PST files stored in the disk. Windows 10 Outlook have no such problem- Gmail and Outlook accounts are separate.
What shall I do get Outlook.com account in Outlook Microsoft 365?
In addition to what was suggested above, also try and disable any firewall/antivirus on your network. Then check the behavior
