Forum Discussion
Cannot add a Outlook.com account to Outlook desktop app Office 365
paulo_j_pinto did you ever figure this out? I am having the same problem. I don't know if this is Microsoft's way of trying to get folks with custom domains to move them to a business account so we have to pay but all this will make me do is move to a different service entirely!
KenBrannigan, I think that my problem is related with the username. In the past I had to create an alias to one of my mail accounts that was migrated from a ISP to outlook.com and I found out that may *real* username was something like "email address removed for privacy reasons" and all other emails were just alias.
The point is I can login in with the browser with my principal alias, but I cannot add the account without it. Moreover, You can only discover what is your real username is after adding the account.
You can add the account to Windows 10 mail client withou issues, but you cannot discover your real username that way, nor with the browser.
So we're stuck until Microsoft can allow us to add our outlook.com accounts with our alias, as we can in the browser or in the Windows 10 mail client.
- The email "removed for privacy reasons" is something llike "outlook_E2Exxxxx (at) outlook.com"
