Forum Discussion
Cannot Activate (re-Activate) Office 365 Products After Changing Account Email Address
I have a family subscription for Office 365. I am the primary account holder and had it installed and working on my laptop. I changed my account email address and now the office products show unlic...
I found that solution and tried it but the only thing it changed was outlook first shows a message that I have Microsoft 365 but when I click the get started button it put a red banner that features are disabled because it has not been activated. When I click activate it returns to the outlook ui and the title bar shows unlicensed and most features are disabled.
in word when it starts it says it is not activated and when I click activate it puts up a dialog that it could not activate.