Forum Discussion
Cannot Activate (re-Activate) Office 365 Products After Changing Account Email Address
I have a family subscription for Office 365. I am the primary account holder and had it installed and working on my laptop. I changed my account email address and now the office products show unlic...
Please take a look at the following:
1. Verify Your Microsoft Account
- Ensure that the new email address is correctly set as the primary alias for your Microsoft account.
- Log in to the Microsoft Account page to confirm the changes.
2. Sign Out and Sign Back In
- Open any Office application (e.g., Word or Excel).
- Go to File > Account > Sign Out.
- Close the application, reopen it, and sign in using the updated email address.
3. Reactivate Office
- In the same Account section, click Activate Product or Update License.
- Follow the prompts to reactivate Office using the updated account credentials.
4. Check Subscription Status
- Ensure that your Office 365 subscription is active and associated with the new email address.
- You can verify this under Services & Subscriptions on the Microsoft Account page.