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ckajit's avatar
ckajit
Copper Contributor
Feb 15, 2022
Solved

Blank details for user when attempting to send email

Hello Team,

 

Below issue noticed intermittently for one user while attempting to send email 

 

Whenever user A attempts to send email or meeting requests to user B in same domain, below issue is noticed.

 

 

However ,  issue not observed whenever user attempts to pick the user from GAL 

We have removed the entry from NK2 . Enabled online mode and enabled cached exchange mode

Issue reoccurs after few days.

Today when issue reported , we checked and found that the said issue could not be reproduced.

Both the users are in office 365 in same domain.

Issue has not occurred in OWA.

outlook
  • ckajit's avatar
    ckajit
    Feb 16, 2022

    ckajit 

     

    Hello,

     

    I found one article and thought of posting for community. However solution listed is not applicable for my environment

    Please do let me know if anyone finds any solution 

     

    https://docs.microsoft.com/en-us/outlook/troubleshoot/contacts/contact-card-not-showing-user-details-or-presence

     

    Thanks and Regards,

    Ajit Terdalkar

1 Reply

  • ckajit's avatar
    ckajit
    Copper Contributor
    Feb 16, 2022

    ckajit 

     

    Hello,

     

    I found one article and thought of posting for community. However solution listed is not applicable for my environment

    Please do let me know if anyone finds any solution 

     

    https://docs.microsoft.com/en-us/outlook/troubleshoot/contacts/contact-card-not-showing-user-details-or-presence

     

    Thanks and Regards,

    Ajit Terdalkar