Forum Discussion
Better Enterprise Contact Management
We are a relatively small company - 150 employees - all of who are using O365 for email.
Typically most employees never save their contacts - instead they rely on their auto-complete in outlook...
That's more of a behavioral problem, you simply need to teach the users to store the contacts in a central repository. Be it a shared contacts folder, SPO list, Public folder, whatever. For small business, Microsoft recently launched the Outlook Customer Manager app, you might want to look at it as well.
I wish all I had to do was train them - the problem is you can't rely on users to do anything. That's why we are hoping to find a more solid solution so the users don't have to think or click on anything.