Forum Discussion
Avoid mails being moved to junk for certain recipient
VasilMichev When I am looking at the Junk Mail Options in the Outlook 365 desktop client, then I am looking at options that are actually being used server-side, right? At least I can see the same safe senders when I am setting the options in the Outlook web client. Or what are you referring to with "Outlook junk add-in"?
I was hoping that there is a simple possibility, e.g. a server site rule, that allows to exclude my main email address from being junk filtered. BTW, outlook classified the notifications sent from this forum as junk.
No, you are looking at the client-side Junk settings, some of which are synced with the server. As I said above, figure out which filter is responsible for marking the messages, then take any appropriate actions. This article gives you detailed instructions: https://www.slipstick.com/outlook/rules/moved-message-junk-email-folder/
Generally speaking, adding safe senders via Outlook should resolve the issue, but you should still check why the messages are being marked in the first place.