Forum Discussion
Autodiscovery issue
Hi In the last week, my client, who has been on Office 365 for 3+ years, has been having issues with adding an Office 365 account to outlook 2016. Either Office tries to add the account as an IMAP a...
Thanks for your reply.
I have now moved the nameservers to Office 365 so as to cancel out any third party issues and the problem still exits.
I have used the Microsoft Connectivity web tool and it is happy with all settings.
I have gone into the Office 365 DNS settings and validated everything and Office 365 has given me all green ticks so I don't understand how this is not working.
Just to re-iterate, this is happening on multiple computers.
Anyone seen this before?
Victor_Ungureanu
Microsoft
MicrosoftYou could run "Test Email Autoconfiguration" as described in the More Information section of this article to determine the method by which Outlook is trying to retrieve Autodiscover information from Exchange.