Forum Discussion

ksingh91's avatar
ksingh91
Copper Contributor
Nov 04, 2020

Authenticator App - Deletion of Account

To access my office 365 email I needed to download and setup the authenticator app. 

The account on the authenticator app got deleted and now whenever I try to sign in, I am unable to verify the login request. I am unable to re-setup the account on the app also...it asks for a QR code which I am unable to get via office 365.

 

Is there a fix for this? 

 

Sidenote: Microsoft have the WORST customer service. I've called 365 support 7 or 8 times (case number 22483459) and I get no response. I've been on the call for 1.5 hours...all they mention is that they are escalating the issue. Will never ever buy another Microsoft product again...sticking with Apple...

microsoft 365

1 Reply

  • Wittycat's avatar
    Wittycat
    Steel Contributor
    Nov 15, 2020
    normally when you enable the 2FA on Microsoft it "force you" to have a number and an email linked to disable MFA in case of emergency, so can't you disable MFA and reconfigure it with the app after ?