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Alec TORUNCZYK's avatar
Alec TORUNCZYK
Copper Contributor
Mar 31, 2021

554 5.6.0 Permanent error while processing message

Hello,

We have one mailbox with the issue: when the user wants to send an email with an attachement bigger than 1 mb, the servers returns immediatly the error. This mailbox was OK until yesterday...

 

What can be the issue?

 

Alec

  • AsJef's avatar
    AsJef
    Copper Contributor

    Alec TORUNCZYK 

    Having the exact same issue.  One random user mailbox.

    3.5 hours on with MS support still no resolution.

    I am looking at the outbound filters and rules for my org while I wait for MS to call me back again.  Let us know if you get anywhere with this...

    thanks,

    • Alec TORUNCZYK's avatar
      Alec TORUNCZYK
      Copper Contributor

      AsJef 

      I've deleted the recoverable items on the mailbox, and after a couple of hours, all was working fine again

       

      Alec

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